When the unexpected happens, we step in.
At Block Property Solutions (BPS), we don’t just manage buildings – we respond when it matters most.
When a basement flood affected a high-end residential block of apartments in Leicester, our team stepped in to manage the situation – quickly, calmly, and professionally.
The flood caused significant disruption overnight, cutting off the water supply and affecting essential services. This caused the properties to be inhabitable due to having no water for drinking and sanitation.
With dozens of residents impacted – including families, working professionals, and the elderly – the priority was clear: act fast, keep people informed, and restore normal operations as soon as possible.
We carried out an immediate on-site assessment, communicated updates to residents, and coordinated emergency works with our trusted contractors. From arranging temporary accommodation to managing damage control, everything was handled efficiently and with care.
It’s situations like these that show the value of a responsive, hands-on management team.
And it’s exactly what we mean when we say we’re here to support both property and people.
The situation left the property and its residents with flooded basement and no water supply
Following a period of heavy rainfall, the basement of a high-end residential block we manage in Leicester became fully submerged.
The flooding damaged critical infrastructure, including the booster pump system responsible for maintaining water supply throughout the building. As a result, water services were cut off across all apartments.
This left dozens of residents, including families and elderly tenants, without access to running water for essential daily needs such as showers, toilets, and taps.
We acted fast and made sure residents were comfortable
As soon as it was safe to proceed, we took immediate action to manage the situation and support residents.
Within hours, we had:
- Notified the insurance provider and initiated the claims process
- Secured hotel accommodation for all affected residents
- Coordinated with contractors, insurers, and hotel staff to ensure all the residents’ needs were taken care of
- Maintained clear communication with residents and our freeholder client throughout the process
All residents were safely relocated the same day. No one was left to face the disruption overnight.
What we did in the next two weeks
In the two weeks that followed, our focus was on restoring essential services and minimising disruption for residents.
We:
- Arranged hotel accommodation for all residents, with all costs covered through insurance
- Completed a full basement clean-up, including water extraction and sanitisation
- Installed and tested a brand new booster pump system
- Sent daily updates to keep residents informed and reassured
Behind the scenes, we worked closely with the insurer and loss adjuster to ensure a smooth and efficient claims process.
While large claims like this can often face delays, we kept everything moving.
We handled the situation effectively and ensured all parties involved were treated with utmost care
The situation was resolved quickly and effectively, with no loose ends left behind.
Here’s what was achieved:
- £10,000 insurance payout covering damage and hotel stays
- Basement cleaned, restored, and fully operational
- Brand new booster pump system up and running with a 10 year warranty
- Residents safely returned home
- A satisfied freeholder client with full confidence in our service, commenting on how appreciative they were for how we handled the situation
Why this matters to you
Floods, fires, and system breakdowns are rare – but when they strike, they reveal the true value of your block manager.
At BPS, we do more than handle the day-to-day. We:
- Respond fast in emergencies
- Communicate clearly and consistently
- Protect your property’s long-term value
- Put residents’ needs first
Because when things go wrong, you need a team that gets it right – and when things go right, you still want a team that keeps it that way.
If you are looking for a block managing agent that’s dependable, reliable and effective in all situations and not just in day-to-day matters – then please get in touch.
info@blockpropertysolutions.co.uk
0800 001 6646
Let’s talk. When it really matters, we are the team that have the solutions.
