When one of our new clients first approached us, they were in a very difficult situation with their Managing Agent at the time. The property had suffered years of poor management, high service charges, little to no transparency, and minimal care for the building or the people living in it.
What they needed wasn’t just another agent – they needed a team that could step in, clean up the mess, and bring the property back to standard. That’s where we came in.
What we walked into: A property that had been left behind
By the time Block Property Solutions (BPS) took over in November 2024, our client was in serious decline: both physically and financially.
The previous Managing Agent had been charging for a “full service,” but residents told a very different story: no answers to calls, no transparency on spending, and no visible upkeep of the building.
Service Charges were very high, yet the basics, like property maintenance, communication, and financial reporting, were consistently missing.
The building itself was suffering. Common areas were run-down, the garden had been neglected, and bills from suppliers had been left unpaid. Residents were left in the dark and frustrated by constant promises of improvements that never came.
“It was a nightmare, a living nightmare,” the client shared in a recent conversation with our team.
That all changed when BPS stepped in.
We knew this wasn’t just about catching up on maintenance. It was about rebuilding trust, restoring the property’s condition, and giving residents the service they should have had all along.
We got to work straight away: reviewing budgets, communicating clearly with the property owners, and putting a plan in place to turn things around – quickly and properly.
What changed? Pretty much everything
Fast forward seven months, and the change is hard to ignore.
- Service Charges reduced by up to 30-40%, thanks to careful budget reviews and cost-cutting without compromising service.
- Insurance premiums significantly lowered, saving property owners even more.
- Common areas fully restored, including the gardens and external spaces. The transformation has been so noticeable that people in the local community have commented on it.
- Full compliance and successful inspections.
- Improved property value, as a direct result of visible improvements and smarter financial management.
And perhaps most importantly, the client and residents now feel confident, informed, and supported.
“It’s unrecognisable. We’ve got the property back. We’ve got the garden. The outside is immaculate. Even the neighbours have noticed the difference.”
Getting answers when you need them
One of the key areas where BPS stands out is communication.
We’ve built a system that ensures property owners and RMC and RTM Directors aren’t left in the dark. From day one, we worked closely with our client directors to understand their concerns, explain the options, and develop a plan tailored to their needs.
“Most queries are answered within 24 hours. We always feel supported – everything is resolved quickly.”
The client director also praised our transparency, practical advice, and hands-on approach – especially helpful for those who may not have had prior experience navigating property management or legal processes.
Now, it all feels like home again
The transformation hasn’t just been about numbers or compliance. It’s about how people feel.
“Three years ago, I was ready to sell my flat. Now I want to stay. I’m proud to have people come round. It’s completely changed how I feel about living here.”
That’s the difference we aim to make.
At BPS, we believe block management should be about more than ticking boxes. It’s about supporting residents, protecting the value of their homes, and doing right by the buildings we’re trusted to look after.
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Whether it’s a large portfolio or a single mid-sized apartment block, we believe everyone deserves clear communication, high standards, and real results.
That’s what made the difference here.
From day one, we treated the property with care and the client with respect.
We were able to share knowledge, explain the legal side, and guide our client through every step – no gatekeeping, no jargon.
The client directors told us they felt genuinely supported, surprised at just how much effort we put in to making sure they were informed, involved, and never left guessing.
That’s the BPS difference. We don’t just manage apartment buildings. We look after the people behind them, too.
